Translations:Time Planner:FAQ/17/en

It resets some of my settings by itself and switches back to free version sometimes. What is wrong?

It happens mostly because of multiple Google accounts being active on one device. They are active in turns, and Pro version is linked only to one of them. That is why sometimes you see it switches back to free version by itself, and some settings are corrupted. Unfortunately, InApp Billing libraries do not provide a solution for this.
Being logged in only one Google account used for the purchase, usually solves the problem. In case it is not possible, please try the following
Fix A (only works if the account used to make the purchase is the "primary" account on the device):

• Clear the data of the Google Play Store app.
• Open the Google Play Store and accept the terms.
• Open the app. Pro version should be active.

Fix B:

• Uninstall the app.
• Open Google Play and switch to the account used to make the purchase.
• Download the app you uninstalled in step 1.
• Open the app. Pro version should be active.
  

In case none of the above worked, please send me your order number so I can check on that side too.